As of 25 August 2026, Freshworks (freshworks.com) scores 49 out of 100 for AI visibility on the Faro AI visibility scan, a grade of D. Faro detected 3 of 8 agent-facing capabilities on the site, and lists it in the Faro Agent Registry under B2B SaaS.
What this means
Faro's scan of freshworks.com on 25 August 2026 found open access for ChatGPT's and Claude's crawlers, published pricing and an llms.txt file. Ask an assistant what Freshworks costs and there's a price on the site for it to quote. Its llms.txt points assistants straight at the pages Freshworks cares about most. ChatGPT and Claude can read freshworks.com themselves, so they can answer questions about Freshworks in its own words.
No structured business data turned up, so an assistant has to work out Freshworks's basic facts from ordinary page text. No Open Knowledge bundle was found, so an agent needs several requests to build a picture of Freshworks.
AI assistants answer questions about a business from what its site publishes. This page is Faro’s record of what they can find on freshworks.com.
Agent capabilities
3 of 8 detected
| Capability | Status |
|---|---|
Open to AI assistants ChatGPT, Claude and Perplexity are allowed to read this site rather than blocked from it. | ✓ Detected |
Structured business data Key facts about the business are published in a form software reads exactly, so they are less likely to be garbled. | Not detected |
Published pricing Prices are stated openly on the site instead of hidden behind a contact form. | ✓ Detected |
Publishes an llms.txt The site tells AI assistants where its important pages are, in a file written for them. | ✓ Detected |
Public API Other software can connect to this business directly, not just through its website. | Not detected |
MCP server AI agents can use this business's tools directly, rather than only reading about them. | Not detected |
Agent-to-agent card Other AI agents can discover what this business does and how to work with it. | Not detected |
Open Knowledge bundle A packaged summary of the business that an agent can read in a single request. | Not detected |
What Freshworks does well
robots.txt exists and accessible
robots.txt is live. AI crawlers know the access rules.
GPTBot (ChatGPT) allowed
GPTBot is allowed. ChatGPT can index your content and recommend you.
ClaudeBot (Anthropic) allowed
ClaudeBot is allowed. Claude can use your content when users ask about your space.
PerplexityBot allowed
PerplexityBot is allowed. You can appear in Perplexity search answers.
Google-Extended (Gemini) allowed
Google-Extended is allowed. Gemini and AI Overviews can include your content.
XML sitemap
Sitemap found. Agents can efficiently discover all your pages.
Pricing page exists
Pricing page found and accessible.
No unlabeled clickable divs detected
No <div> or <span> elements with an onclick handler and no role/tabindex were found in the raw HTML. Agents reading the accessibility tree see real interactive controls, not invisible click targets.
Score by category
How the 49/100 is made up, across the areas Faro measures.
Agent Permissions
30/36
Content Discoverability
13/18
Structured Data
0/32
Pricing Transparency
6/18
Agent Infrastructure
4/34
Agent Operability
19/25
Trust & Identity
20/26
Is this your site?
Claim this listing to confirm you own freshworks.com, keep the details current, and see the full report including what is not detected yet.
This entry is part of the Faro Agent Registry, also available as machine-readable JSON.